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Common Queries

What are the payment options?

PayPal, Deibt/Credit Card or Direct Deposit are all safe options to chose from for payment.

What is your return policy?

Due to the nature of our business we do not allow for returns on any personalised items so please choose carefully. 
If the item arrives and is found to be faulty, please contact us within 7 days to arrange a refund.

Do you cater to custom requests?

Can't find exactly what you are looking for? Send us an email at contact@gigicreativeau.com and we'll help you create something special just for you!

What are shipping times like ?

All our items are handmade and so  our lead times for delivery are 2-4 weeks from date of purchase depending on your location.
If you require something ASAP please email us directly so we can do our best to expedite your order.

Care instructions

To get the most wear out of our products and ensure they last for years to come please care for them by doing the following: 

Clothing

-Turn inside out

-Machine wash cold

-Do not dry clean

-Do not Iron directly over vinyl 

Mugs/Insulated tumblers & water bottles

-Hand wash only

-Do not soak